TERMS & CONDITIONS OF SALE & WEBSITE USE

Things Our Customers Should Know & Agree to Before Purchasing

 

ABOUT US

  • Inspire Roofing Australia owned by Bellstone & Slate Pty Ltd which operates this website: www.inspireroofing.com.au

  • Our ABN is 73109725555

  • Our contact details are on the Contact Us page.

SALE TERMS & CONDITIONS

  1. Inspire Roofing Australia sells products based on sample(s) presented in good faith but they should not be relied upon as being representative of product delivered.

  2. Inspire Roofing Australia has no knowledge of the purpose or environment for which the product(s) is intended. It is the responsibility of the purchaser to determine the suitability of Inspire slate for the intended purpose. Inspire slate should not be used in high risk bushfire areas unless professional advice has been sought.

  3. We cannot and do not guarantee any match in the markings of samples or images to Inspire roofing products purchased.

  4. We make every effort to accurately describe our products but all sizes, weights, capacities and dimensions have a nominal tolerance.

  5. Orders must be submitted to us in writing (email); we will transcribe the order with prices for confirmation before packing and invoicing.

  6. Ownership of product changes hands once product leaves our warehouse; we cannot take responsibility for loss or damage incurred in transit by independently owned and operated freight & courier services.

  7. Once product leaves our warehouse, Inspire Roofing Australia has no control of product quality; please choose wisely as we will not except returns or make refunds if you change your mind.

  8. Inspire Roofing Australia sells product on a “first in, first served basis”. We reserve product only after a payment, deposit, or part payment has been made.

  9. Customers who make a payment or part payment for product held in our warehouse receive a 14 day cooling off period in which to reconsider or cancel their order and receive a 100% refund. Should orders be cancelled after this period, Inspire Roofing Australia will retain 10% of the purchase price. However no refunds will be paid on personalized orders that are non-standard warehouse stock.

  10. Storage charges of $6.60/pallet/week will be levied for product not picked up 21 days after date of invoice.

  11. A small order fee of $50 will be charged for orders less than 5m2 to help cover picking, packing & despatch costs.

THE INSPIRE ROOFING (AUSTRALIA) WEBSITE - A Wonderful Resource but Seek Other Advice

  1. The Inspire Roofing Australia website is a genuine attempt to impart product knowledge so that customers can make informed purchase decisions.

  2. Inspire Roofing Australia believes that the information presented in this website is accurate but has not checked or verified this information. This website is intended to provide general advice only and has been prepared without taking into account the objectives, problems or needs of the project manager. This information as a guide only and accepts no liability for any loss or damage caused by any error in, or omission from, this website. 

  3. Inspire Roofing Australia encourages customers to research products widely and not to rely solely on our opinions and statements made in person or on our website.

PHOTOGRAPHS MAY NOT REFLECT TRUE CHARACTERISTICS OF PRODUCT

Capturing the qualities of Inspire Roofing Australia products in a photograph is not easy even for experts. We have gone to a great deal of trouble to display photographs on our website that fairly reflect the product. There are constraints though:-

  1. The capacity and speed of the website to load large numbers of high resolution photographs.

  2. Product may vary slightly from one consignment to the next.

  3. Subtle lighting changes may make a photo appear different from the actual product seen in "real life'.

  4. Computer screens often interpret colour in slightly different ways.

Photographs are an excellent guide but purchase decisions should not be made until product is viewed in person so that buying decisions can be made with greater product knowledge.

GUARANTEE CONDITIONS

The quality of Inspire Roofing Australia products is a great source of joy to us and while we offer a 100% guarantee on product quality failing to meet the specification(s) described on this site, we are not able to assess claims made once the product has been cut, fixed or laid. 

Claims should be made within 24 hours of unpacking and crates and bar codes left intact for tracing the batch numbers and product source. Any return of faulty product must be made in the crates or pallets in which they were sent.

We are committed to addressing concerns about stone quality and will respond within 48 hours of being notified.

A full refund will be made if the product delivered is deemed to be faulty. The cost of the freight to return faulty product will also be paid by us.

If there is disagreement on the nature or extent of the nature of a claim, Inspire Roofing Australia will appoint an independent industry professional to provide a report that will be used to settle the claim.